ACHC Quality Improvement
Since ACHC’s beginnings in 1986, quality has been an integral aspect of its processes and services, with the support of its expert and dedicated staff. To remain diligent in its commitment to quality, ACHC has taken the following approaches to reach a higher level of performance:
ACHC firmly believes in the value of peer review and began a journey in 2003 to answer the question, “Who accredits the accreditor?”
By 2004, ACHC developed a formal ISO quality management system and underwent a site assessment in order to become ISO 9001:2000 certified. ACHC was, in fact, the first health care accreditation organization to achieve such distinction.
This ISO quality management system (QMS) helps the organization to continually focus on customer needs and satisfaction, long-term planning of accreditation programs and services, and compliance to regulatory changes in health care. ACHC undergoes yearly site audits to retain its certification, and maintains its system as ISO standards are updated.
Baldrige Criteria for Performance Excellence
In 2008 ACHC’s executives received training on the nationally recognized Baldrige Criteria for Performance Excellence. The Baldrige Criteria provides an integrated and systematic approach to managing organizational performance, and ACHC saw this as the next step in achieving company-wide quality and sustainability.
North Carolina Awards for Excellence (NCAfE)
North Carolina administers a performance excellence program based on the Baldrige Criteria. The NCAfE program divides the criteria into several levels to enable organizations to systematically improve and prepare for application to the national Baldrige Performance Excellence Program. ACHC submitted applications to NCAfE in 2009 and 2011 and continues to bring Baldrige best practices into the organization.