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Customer Complaints Against ACHC 

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Our Policy:

ACHC will document and investigate all complaints received against our Surveyors and our staff regarding our policies and procedures.  The purpose of the investigation process is to determine whether ACHC breached any of our own policies and procedures in our services to our customers.  If violations can not be confirmed, then ACHC has no authority to take further action. 

It is our policy to treat your name as confidential and not disclose it to any other party. While under investigation by ACHC, a complaint is a confidential matter.  However, it may become necessary to reveal your identity in order to validate your complaint.

Our Process:

Customer complaints may be communicated to ACHC via mail, telephone, e-mail, facsimile, in person, or through our website.  If you wish to submit a complaint via our website, please complete the section below.  We will contact you directly upon receiving your complaint. 

For further information, you may contact ACHC toll-free at (855) 937-2242 or 919-785-1214 and request the Complaints Department. 


 

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CMS Deeming Authority For: Home Health, Hospice & DMEPOS | Certified to ISO 9001:2008 | © Accreditation Commission for Health Care, Inc.
Contact us at: customerservice@achc.org | Phone: 919-785-1214 | Fax: 919-785-3011 | Toll-Free: 855-937-2242 | www.achc.org
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139 Weston Oaks Ct. | Cary, NC 27513

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