Consumer Complaints Against ACHC Accredited Organizations

ACHC will document and investigate all complaints received against our currently accredited organizations. The purpose of the investigation process is to determine whether organizations complained against are in breach of ACHC accreditation standards or Medicare Conditions of Participation (COPs). If violations cannot be confirmed, then ACHC has no authority to take further action.

***If this is a case of immediate life-threatening jeopardy, please contact 911.***

It is our policy to treat your name as confidential and not disclose it to any other party. However, it may become necessary to reveal your identity to the subject organization in order to validate your complaint.

If the complaint involves possible abuse, neglect or exploitation of a child or disabled adult; unprofessional conduct; or noncompliance with state or federal laws, ACHC will notify the appropriate regulatory authority. ACHC does not have jurisdiction in labor relations issues or the individual clinical management of a patient.

Our Process:
Consumer complaints may be communicated to ACHC via mail, telephone, e-mail, facsimile, in person or through our website. We will request that you complete our Complaint Intake Form so that we may obtain all relevant details about the nature of your complaint.

Please be aware that we will require the following types of information on this form:

1. Patient/client name
2. Name of complainant, including address and phone number (anonymous complaints will not be accepted)
3. Brief narrative with details regarding the complaint
4. Place of event(s)
5. Names of witnesses, staff and others involved
6. Reason for occurrence
7. Other corrective actions already initiated
8. Expected remedy or resolution

For further information, you may contact ACHC at 919-785-1214 and request the Complaints Department.

Click here for the Complaint Intake Form

I am glad we chose ACHC and would recommend your (surveyor) and them with highest honor.

First Choice Home Care, Inc, Broadview Heights, OH