Careers at ACHC

Interested in working with us?

At ACHC we hire only the best. As a nonprofit company with a rapidly growing customer base, our philosophy is innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

 

Available Opportunities:

Manager, Inside and Outside Sales

Posted: February 2, 2018
Location: Cary, NC (10-15% travel involved)

ACHC is currently looking to expand our exceptional team by recruiting for the position of Manager, Inside and Outside Sales.  This person will provide direction and oversight to the day-to-day operations of the multifunctional Inside and Outside Sales teams, driving and producing optimal results related to both outbound prospecting and inbound leads.

responsibilities include:

  • Oversee the Inside and Outside Sales teams, including staffing, training, performance management, and professional development; provide regular mentoring and coaching to foster growth among team members.
  • Review and analyze sales data and business trends to ensure proper performance of the Sales teams; provide sales statistics and trending data for reporting purposes as requested.
  • Develop and maintain all ACHC policies and work instructions related to and supporting inside and outside sales.
  • Develop and maintain sales dashboards to monitor sales performance; regularly make recommendations for performance improvement.
  • Shadow National Account Sales Associates at least two times per year to ensure proper performance; shadow Account Services Team members at least quarterly to ensure proper performance.
  • Hold departmental meetings at least bi-weekly to ensure compliance with established policies and work instructions, open communication, and team engagement among department personnel.
  • Create and distribute regular recurring goals to Sales staff to ensure proper productivity, timely completion of tasks, and alignment with established company goals.
  • Ensure that the Sales staff members have the necessary resources to perform properly to achieve and maintain the highest level of customer service; make recommendations when additional resources/staff are needed.
  • Foster relationships with existing National Account customers as needed to increase customer satisfaction and encourage renewal of National Account contracts.
  • Identify training or educational needs within the sales teams and prepare materials to address specific issues.
  • Work in collaboration with Marketing Team to help develop collateral to assist during the sales process.
  • Comply with ACHC’s Quality Management System (QMS), established policies and work instructions, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

Job Requirements:

  • Bachelor’s Degree preferred with minimum 5 years of successful sales/lead generation experience, preferably in the health care industry; minimum 3 years in a supervisory/management position.
  • Relevant work experience in the effective evaluation and quality monitoring of a multidisciplinary team.
  • Proficiency in Salesforce or similar tool preferred.
  • Demonstrated accomplishments in achieving sales objectives and increasing sales and market share.
  • Proven ability to train and motivate Sales team members to achieve and exceed established goals.
  • Great interpersonal and leadership skills; deep understanding of business drivers and key results.
  • A good command of the English language along with excellent writing and public relations skills.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

Pharmacy Associate

Posted: January 26, 2018
Location: Cary, NC

ACHC is currently looking to expand our exceptional team by recruiting for the position of Pharmacy Associate.  The Pharmacy Associate assists ACHC’s Pharmacy program by applying clinical and industry knowledge to all aspects for the services provided. The scope of this position includes, but is not limited to, executing objectives set forth by management, providing education to parties of interest, reviewing accreditation surveys, managing PCAB annual compliance and working with Account Advisors and ACHC customers.

responsibilities include:

  • Manage annual compliance requirements for PCAB customers.
  • Work with the Account Advisors to assist in the management and education of pharmacy customers.
  • Attend trade shows and workshops to promote ACHC, including conducting presentations regarding standards and accreditation process as needed.
  • Participate in interactions with parties such as federal and state regulatory agencies, medical associations, and payors to educate and further the interests of ACHC.
  • Complete continuing education functions as required by management. Must maintain a current knowledge of pertinent pharmacy rules and regulations, including but not limited to USP, state, and federal requirements.
  • Provide standards interpretation and guidance for customers and accreditation department staff as needed.
  • Review survey and compliance documentation for accreditation and assist in follow-up of related materials with appropriate staff members.
  • Participate in the Pharmacy Review Committee as directed by management.
  • Assist ACHC’s various departments (marketing, regulatory, Accreditation University, finance, IT) in projects and objectives as requested by management.
  • Comply with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.
  • Perform other related duties as assigned.

Job Requirements:

  • Current and active certification with the Pharmacy Technician Certification Board (PTCB) required, with at least 5 years of work in a compounding pharmacy.
  • Knowledge of the USP requirements for sterile and non-sterile compounding and experience working with USP 797/795 compliance required.
  • Prior undergoing of ACHC or PCAB Accreditation preferred.
  • Experience working with computer systems with proficient use of database and other office system programs including Microsoft Office.
  • Strong oral and written communication skills, presentation skills, and problem-solving skills.
  • Excellent interpersonal relations and customer service experience.
  • Minimal travel involved initially, with the potential for that to increase over time.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

Account Advisor/Customer Service

Posted: January 26, 2018
Location: Cary, NC

ACHC is currently looking to expand our exceptional team by recruiting for the position of Account Advisor. The Account Advisor performs duties to support ACHC customers and accomplish the accreditation process for all accreditation programs.

responsibilities include:

  • Provide Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
  • Process accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related work instructions.
  • Answer customer questions timely and contacts appropriate departments for assistance when necessary.
  • Read and comprehend program standards and accreditation policies and procedures.
  • Review and recommend changes to department policies and associated control documents to maintain the integrity of departmental processes.
  • Perform other related duties, as assigned.
  • Comply with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.
  • Assist customers in determining appropriate ACHC Accreditation Standards to order.
  • Determine and quote accreditation fees as defined by ACHC management.

Job Requirements:

  • Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant Customer Service related experience in a business setting, or a high school education with a minimum of five years’  relevant experience.
  • Experience working with computer systems with proficient use of database and other office system programs.  Proficiency in Microsoft Office applications.
  • Strong oral and very strong written communication skills.
  • Excellent interpersonal skills and good attention to detail.

This is a non-exempt, full-time position with a (non-negotiable) starting salary of $36,000/yr.  In order to be considered, please send your resume along with a cover letter to employment@achc.org.

Lead Development Representative

Posted: September 25, 2017
Location: Cary, NC

ACHC is currently recruiting for a Lead Development Representative. This role will be responsible for developing, managing, and pursuing leads from varied sources and providing information and support to potential customers to assist them in selecting and contracting with ACHC.

responsibilities include:

  • On a daily basis, contact and qualify leads generated by prospects that have been identified by staff through internal processes, attendance at conferences, events or trade shows; customer information will be entered and pursued through the appropriate CRM
  • Address all questions/concerns of leads and guide them through the decision process, making the transition to the Accreditation Team once the lead has indicated they are ready to contract with ACHC for accreditation
  • Develop and/or run designated standard reports and distribute to appropriate staff
  • Conduct research, upon request, to obtain competitive, comparative and other relevant data and information in support of business initiatives

Job Requirements:

  • Minimum two-year Associate's Degree (Bachelor's preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting
  • Demonstrated ability to handle calls in a pleasantly persuasive manner and maintain control of the conversation at all times
  • Proficient in Microsoft Office applications with familiarity in the use of databases
  • Detail oriented with good organizational skills
  • Strong oral and written communication skills are required
  • Excellent listening and proofreading skills and customer service experience is required.

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

Home Health & Hospice Corporate Surveyors (Full-Time and Contract)

Posted: Ongoing
Location: Remote

ACHC is  currently recruiting full-time and contract Home Health & Hospice Corporate Surveyors. Qualified candidates must have worked in both the home health and the hospice industries.

Job Requirements:

  • Registered Nurse with a BSN Degree (Master’s preferred)
  • Minimum of 5 years home health and hospice experience and 3 years management experience preferred
  • Minimum of 3 years experience preparing a home health or hospice agency for accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
  • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
  • Ability to travel frequently via car and plane

In order to be considered, please send your resume along with a cover letter that states your desired salary range to  employment@achc.org. Resumes submitted without salary requirements will not be considered.

 

 

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