Careers at ACHC

Are you Awesome?

At ACHC we hire only the best. As a nonprofit company with a rapidly growing customer base, our philosophy is innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

 

Available Opportunities:

  • Marketing Associate

    Posted: April 2, 2019
    Location: Cary, NC

    ACHC is currently looking for a well-rounded individual who is energetic, yet structured and detail-oriented, to join our dynamic Marketing team. The Marketing Associate provides support in the development and maintenance of all aspects of ACHC program marketing and branding. The Associate is responsible for working proactively with individuals, business partners, and teams to develop strategic, integrated marketing communications that support business objectives. This position delivers impact by aligning the organization’s mission and priorities with creative and differentiated marketing tactics that drive business results. The ideal candidate will possess an entrepreneurial sensibility that is complimented by a positive attitude and good sense of humor, proactively engaging with internal and external resources in creative ways to grow market share in the responsible business areas.

     

    responsibilities include:

    • Create and develop new marketing materials to support program initiatives/ campaigns
    • Review and update existing materials to ensure accuracy
    • Develop pre and post event communications including collection of lead and industry contact data, updating ACHC’s leads and contact database
    • Assist in researching and developing the most effective media for new and existing ACHC marketing campaigns and initiatives
    • Update content for ACHC’s website by agreed upon time frames as requested
    • Assist in creating and maintaining ACHC’s social media outlets
    • Provide input in developing ACHC branding and establish corporate imaging
    • Attend all required ACHC events as assigned
    • Provide support to the Marketing Department in responding to requests for information from ACHC customers and potential customers
    • Conduct internet searches, send correspondence and email inquiries and make calls to organizations to obtain information requested by the Marketing Department
    • Run weekly, monthly and quarterly reports, as requested
    • Revise policies and work instructions and controlled documents, as assigned
    • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities

     

    Job Requirements:

    • Bachelor’s or Associate’s degree in Marketing, Public Relations, Event Planning, English, or Journalism or a related field from an accredited university, or four to six years of equivalent and relevant work experience
    • One to two years of sales, marketing, event planning, technical writing, copy editing, or public relations experience in a commercial business environment required
    • Proficiency in all Microsoft Office applications (PowerPoint, Excel, etc.) required
    • Exceptional oral and written communication skills are critical, as is a scrupulous attention to detail
    • Proven track record of favorable customer relations and customer service skills and experience desired
    • A sense of humor and the ability to inspire cooperation among internal partners are essential
    • Ability to effectively balance competing priorities while working independently or in a team environment
    • Experience in related healthcare settings is desired but not required

     

    This position is located in Cary, NC, with occasional travel involved. To be considered, qualified candidates should send  resume and cover letter to employment@achc.org. Please also include desired salary expectations.

     

  • Account Advisor

    Posted: January 14, 2019
    Location: Cary, NC

    ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

     

    responsibilities include:

    • Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs
    • Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions
    • Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers
    • Reads and understands all program standards and accreditation policies and procedures
    • Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes
    • Revises policies and control documents, as assigned

     

    Job Requirements:

    • Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting
    • Prior Customer Service experience required, with proven success in building and maintaining positive working relationships
    • Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications
    • Strong oral and written communication skills a must, as are attention to detail and organizational skills.

     

    Salary:

    • $36,000 per year + 5% bonus potential (non-negotiable)

     

    This position is office-based and is located in Cary, NC. Please send cover letter and resume to employment@achc.org.

     

  • Program Manager, DMEPOS and Sleep

    Posted: September 26, 2018
    Location: Cary, NC

    ACHC is currently looking for a dynamic and motivated critical thinker who is seasoned in the DMEPOS and/or Sleep industries to add to our Management Team.  The Program Manager (PM) is responsible for general program and clinical oversight of the DMEPOS and Sleep programs, ensuring the consistent application of ACHC standards. The PM will assist with the interpretation of standards for customers and accreditation staff and will regulate documentation review for DMEPOS and Sleep Surveys.   Additionally, this person will directly manage and evaluate a team of applicable program-specific Surveyors and will also help set and achieve program financial goals.

     

    The ideal candidate will possess the strong leadership, time management, and organizational skills needed to successfully balance managing resources and deadlines with providing the exceptional customer focus that ACHC expects and is known for.  It is critical that this person also be an excellent and effective communicator in writing, verbally, interpersonally, and in both internal and external presentations.

     

    responsibilities include:

    • Manage and oversee recruitment and placement and training of ACHC Surveyors within the DMEPOS and Sleep team
    • Work with the Program Director to establish strategic relationships with industry and government leaders, strengthen national presence, and identify growth opportunities
    • Meet regularly with the Program Director to provide department status updates
    • Conduct periodic department meetings to facilitate team participation, provide information, address concerns, maintain positive employee morale and promote team development
    • Participate in accreditation surveys requiring special attention such as corporate accounts, complaint investigations, or suspected significant non-compliance issues
    • Prepare written materials and updates for surveyor training manuals as appropriate
    • Monitor and evaluate surveyor performance through documentation review and customer satisfaction survey results; conduct surveyor evaluations annually and as needed
    • Review Summary of Findings (SOFs) documentation submitted by Surveyors to ensure accuracy
    • Manage the reviews to ensure accuracy of the documentation; review Plans of Correction (POCs) submitted by providers for accuracy and completeness
    • Review evidence as submitted by providers for accuracy and completeness
    • Manage ACHC protocols for the Review Team
    • Educate providers as needed to ensure POCs and evidence comprehensively address deficiencies
    • Provide DMEPOS and Sleep standards interpretation for customers and accreditation department staff
    • Provide support to Program Director for daily operational processes
    • Review and recommend changes to department policies and work instructions to maintain the Quality Management System (QMS) and the integrity of departmental processes
    • Ensure SOFs, POCs, and evidence are reviewed per ACHC protocol
    • Manage the day-to-day performance of the Review Team to ensure assigned duties are completed within specified timeframes
    • Oversight for all aspects of clinical compliance, accreditation, quality customer services, and efficient and effective department operations for the DMEPOS and Sleep programs; responsible for financial performance and meeting established milestones for programs of responsibility
    • Assist with the development of program budget and monitor expenditures

     

    Job Requirements:

    • Must have supervisory experience and at least 10 years in either the DMEPOS or Sleep field which includes work as an Owner or Manager for at least 5 years
    • Currently licensed in a clinical capacity such as a Respiratory Therapist, Registered Nurse (RN), or Assistive Technology Professional (ATP) preferred; or a combination of extensive relevant education and experience
    • Background in quality or management, surveyor experience, and knowledge of interpreting Medicare Quality Standards, NSC supplier standards and state licensure rules
    • Strong oral and written communication skills and presentation skills; extensive customer service experience
    • Experience with budgeting, financial goal setting and tracking/reporting
    • Proficient in Microsoft Office applications; working knowledge of computer systems with proficient use of database and other office software programs

     

    This position is office-based and is located in Cary, NC. Please send cover letter and resume to employment@achc.org, along with salary requirements. Resumes submitted without desired salary information will not be considered.

     

  • Home Health & Hospice Contract Surveyors

    Posted: Ongoing
    Location: Remote

    ACHC is currently recruiting  contract Home Health & Hospice Surveyors. Qualified candidates must have worked in both the home health and the hospice industries.

     

    Job Requirements:

    • Registered Nurse with a BSN Degree (Master’s preferred)
    • Minimum of 5 years home health and hospice experience and 3 years management experience preferred
    • Minimum of 3 years experience preparing a home health or hospice agency for accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
    • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
    • Ability to travel frequently via car and plane

     

    In order to be considered, please send your resume along with a cover letter that states your desired pay range to  employment@achc.org. Resumes submitted without pay range  will not be considered.

     

CMS Deeming Authority For: Home Health, Hospice & DMEPOS  |  Certified to ISO 9001:2015

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139 Weston Oaks Ct.  |  Cary, NC 27513