Careers at ACHC

Are you Awesome?

At ACHC we hire only the best. As a nonprofit company with a rapidly growing customer base, our philosophy is innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

 

Available Opportunities:

  • Home Health & Hospice Contract Surveyors

    Posted: Ongoing
    Location: Remote - Nationwide

    ACHC is currently recruiting contract Home Health & Hospice Surveyors. Qualified candidates must have worked in both the home health and the hospice industries.

     

    Job Requirements:

    • Registered Nurse with a BSN Degree (Master’s preferred)
    • Minimum of 5 years home health and hospice experience and 3 years management experience preferred
    • Minimum of 3 years experience preparing a home health or hospice agency for accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
    • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
    • Ability to travel frequently via car and plane

     

    In order to be considered, please send your resume along with a cover letter that states your desired pay range to  employment@achc.org. Resumes submitted without pay range  will not be considered.

     

  • Renal Dialysis Contract Surveyors

    Posted: Ongoing
    Location: Remote - Nationwide

    ACHC is currently recruiting Renal Dialysis Contract Surveyors. Qualified candidates must have worked in Home Dialysis, In-Center Hemodialysis, or preferably both.

    Job Requirements:

    • Registered Nurse with active, unencumbered license
    • Minimum of 5 years recent dialysis experience or 3 years dialysis management experience preferred
    • Extensive knowledge of Medicare Conditions for Coverage (CfCs)
    • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
    • Minimum of 1 Survey required per month; survey durations are 1-3 days
    • Ability to travel frequently via car and plane

    **Surveyors can be located anywhere nationwide.

    **To be considered, please send a current resume to: employment@achc.org.

    Job Types: Part-time, Contract

  • IT Director (Head of IT)

    Posted: Ongoing
    Location: Cary, North Carolina

    Are you an enthusiastic technology leader looking for a new challenge as you and our company together grow?  ACHC is looking for an Information Technology (IT) Director to serve as the head of IT in our fast-paced yet caring environment where people-connectivity and excellence in service are among our top values.  This person will lead the planning, acquisition, implementation, and operation of information technology, while enabling alignment with ACHC’s mission and the achievement of organizational strategic objectives.  The ideal candidate is a results-driven, critical and creative thinker who will make certain our IT infrastructure is reliable, secure, cost efficient, and strategically sound.

     

    Responsibilities include overseeing internal IT staff and resource allocation, managing contract service providers, liaising with departments company-wide to determine their technological requirements, and then developing and implementing associated solutions.  Exceptional communication skills with a proven ability to effectively articulate IT-related data/information to non-technical stakeholders are essential. This individual also serves as the Security Officer for the organization and ensures compliance with industry best practices, HIPAA, and ISO9001:2018 standards for data security.

     

    Job Duties & responsibilities:

    • Define and manage strategic initiatives for organizational, staff, and technology growth.
    • Oversee IT staff, vendors, and processes for timely resolution to administrative setup, enhancement, or support requests.
    • Manage technology tools and information systems roadmap and supporting resources.
    • Manage the customer service help desk for technology.
    • Lead the design, specification, configuration, installation, and maintenance of network hardware, software, and telecommunications services and internet service providers.
    • Implement an enterprise-wide security plan that protects the confidentiality, integrity, and availability of the company’s data and servers.
    • Monitor and deliver technology innovation; collaborate with the software development team for testing and on-time delivery of new software solutions.
    • Create short-term and mid-range budgets for investments in information technology.
    • Manage the hardware procurement process to achieve a balance of cost savings and adequate equipment inventory for a growing organization.
    • Manage, investigate, and mitigate security incidents/threats and technology- interactive customer satisfaction complaints.
    • Collaborate with Project Manager(s) to create and lead change readiness and management.
    • Create and deliver new employee IT training for onboarding.
    • Create and execute business continuity procedures and disaster recovery plans and effectively assess and manage risks.
    • Participate in Quality Management System (QMS) audits as needed.

     

    Job requirements:

    • Bachelor’s Degree, preferably in Computer Science, MIS, or Business Administration; Master’s Degree preferred.
    • 10+ years of applicable technical experienced required, with career progression and at least 5 years in an IT leadership role.
    • Demonstrated Change Management leadership capability.
    • Working knowledge of industry best practices and standards; solid understanding of HIPAA guidelines.
    • Experience with the successful use of project management, business analysis, and business process re-engineering techniques a must, along with experience in technical management, information analysis, and computer hardware/software systems.
    • Proven success in cross-functional collaboration with employees at all levels within the organization, and across a wide variety of technical skills; strong ability to effectively articulate technical information to those outside the IT function.
    • Experience in risk assessment and mitigation.
    • Solid organization skills including attention to detail and multi-tasking, along with excellent communication skills, both written and verbal.
    • Familiarity with Lean and Six Sigma quality management techniques a plus.


    This position is office-based, located in Cary, NC.  To be considered, qualified candidates should reply with a resume and also include desired salary expectations: employment@achc.org

     

    At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

     

    Accreditation Commission for Health Care is an Equal Opportunity Employer.

  • Payroll Accountant

    Posted: Ongoing
    Location: Cary, North Carolina

    Are you a detail-oriented, self-motivated individual looking for a new challenge within a growing company? ACHC is looking for a Payroll Accountant to manage the processing of payroll for 100+ ACHC employees. Associated responsibilities include, but are not limited to, maintaining related records, processing deductions such as garnishments and retirement, documenting and updating procedures, and assisting staff with questions. Strong working knowledge of payroll standards, tax and wage laws, and payroll processing software are all critical for success in this role.

     

    Additionally, this individual will perform general Accounting duties (journal entries, reconciliation, analysis, reporting, etc.), and s/he will serve as the corporate credit card administrator. The ideal candidate is driven by data and its accuracy, with the proven ability to effectively work individually with minimal supervision and also in collaboration with a team.

     

    Job Duties & responsibilities:

    • Timely and accurate collection and submission of timesheet data to the payroll service provider for monthly payroll.
    • Timely filing of information & steady communication with regulatory agencies.
    • Timely remittance of employee withholdings to appropriate agencies.
    • Enrollment of employees in payroll service provider online portal.
    • Generation and on-time delivery of W-2’s to employees.
    • Creation of journal entries for all payroll transactions.
    • New employee training for payroll service provider self-service portal.
    • Participation in the annual Form 990 preparation and other applicable audits.
    • Management of corporate credit card program: issue cards to applicable new employees, serve as liaison between corporate cardholders and card issuing company, reset passwords/pins as necessary, adjust credit limits as necessary.
    • Collaboration with other Finance staff in reconciling credit card transactions in Concur (travel/expense system.)

     

    experience & qualifications:

    • Associate or Bachelor’s Degree, preferably in Accounting or Business Administration.
    • A minimum of 5-7 years’ experience in accounting & a minimum of 3 years’ experience in payroll accounting.
    • Solid understanding of payroll processes, regulatory requirements, and accounting for employee benefits, including experience with multi-state payroll tax enrollments.
    • Knowledge of 401(k) plans and regulatory requirements for remittance of employee deferrals; experience in filing Form 5500.
    • Solid organization skills, including keen attention to detail.
    • Excellent communication skills with a demonstrated ability to quickly resolve issues while maintaining a pleasant and helpful demeanor.


    technology experience desired:

    • Electronic Payroll processing experience required; working knowledge of Paychex specifically a plus.
    • Experience with creating payroll journal entries in financial software; working knowledge of Sage/Intacct a plus.
    • Experience with expense management software; working knowledge of Concur a plus.

     

    This position is office-based, located in Cary, NC.  To be considered, qualified candidates should reply with a resume and also include desired salary expectations: employment@achc.org

     

    At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

     

    Accreditation Commission for Health Care is an Equal Opportunity Employer.

  • Business Intelligence Analyst

    Posted: Ongoing
    Location: Cary, North Carolina

    Are you a detail-oriented, competitive-natured individual looking for a new challenge within a growing company? ACHC is looking for a Business Intelligence Analyst to help make better-informed decisions and enhance organization performance by discovering risks and opportunities before they become readily apparent.

     

    Our Business Intelligence Analyst will be responsible for researching on key competitors by comparing standard industry guidelines. The Business Intelligence Analyst will also be responsible for producing consistently accurate reports and battle-cards with compelling data that can provide a directive to leadership on next steps our company can take to develop within the rapidly-growing industry.

     

    Job Duties & responsibilities:

    • Focus on key competitors by assessing their size, growth, profitability, objectives, strategies and target markets; also determine how ACHC measures up in comparison.
    • Conduct research on competitors by comparing the marketing and sales process of competitors and assess their strengths and weaknesses.
    • Produce requested data in a timely manner, accurately and error-free.
    • Utilize CI Tools (Crayon and SEMRush) to develop reports and feeds that will be used on an ongoing basis by sales/marketing/business development teams moving forward.
    • Provide SEO insights to inform Content Strategy.
    • Gather external industry data from various sources such as: Government, CMS, Industry Magazines, Census data to develop an End of Year Industry Report understanding and adhering to measurable KPI’s.
    • Create monthly Marketing Insight Report on competitors.
    • Gather business Development Insight report on trends in the industry.
    • Be responsible for quarterly CEO Reports which highlight any insights gathered through other intelligence activities.
    • Compile research and framework for an End of Year Report that will articulate the industry narrative and how ACHC is addressing those happenings in a proactive manner.
    • Develop battle-cards that outline the messaging and positioning of our competitors so our sales and marketing team can proactively provide collateral and strategy as needed.
    • Cooperate fully and work diligently to enhance and exemplify harmonious team and interpersonal relationships with ACHC colleagues and to promote and embody ACHC mission, vision, core values, and strategic objectives.
    • Comply with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.
    • Perform other marketing and sales related duties, as assigned.

     

    experience & qualifications:

    • Bachelor’s Degree, preferably in Marketing, Public Relations, or Business, or a related field from an accredited university; Master’s Degree a plus.
    • 4+ years’ experience in sales, marketing, business intelligence or public relations in a commercial business environment.
    • Proven ability to plan, research, analyze and communicate actionable intelligence across the organization.
    • Tremendous attention to details a must; strong proof-reading skills are required.
    • Proficiency in Microsoft Office applications (PowerPoint and Excel required)
    • Possess strong oral and written communication skills.
    • Possess ability to work effectivity in an independent and multi-task environment.
    • Possess ability and skills for tremendous attention to details; strong proof-reading skills are required.

     

    This position is office-based, located in Cary, NC.  To be considered, qualified candidates should reply with a resume and also include desired salary expectations: employment@achc.org

     

    At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

     

    Accreditation Commission for Health Care is an Equal Opportunity Employer.

  • Customer Experience Manager - Clinical

    Posted: Ongoing
    Location: Cary, North Carolina

    Providing the best possible customer experience is not just a business priority at ACHC, it is the absolute core of our mission.  We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the day-to-day operations of designated clinical Accreditation programs and services.  Collaborating closely with our Sales and Regulatory teams, this person will lead their team’s efforts to inform our customers on the flexibility and capabilities of ACHC in order to promote the value our partnership adds to their business and to overall patient care.

     

    The ideal candidate will possess the exceptional listening, conflict-resolution, and interpersonal skills needed to foster loyalty and retention, also achieving the high level of customer satisfaction that ACHC is known for and expects.

     

    responsibilities:

    • Provide managerial support and complete oversight of day to day performance for assigned accreditation staff, ensuring effectiveness and productivity standards are met and team objectives are achieved.
    • Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements.
    • Develop and maintain all ACHC accreditation policies and work instructions.
    • Develop and maintain all regulatory letters meeting CMS requirements.
    • Manage and organize department operations to utilize skills and maximize staff efficiency.
    • Ensure accreditation staff completes all functions of the accreditation process within the specified time frames.
    • Provide oversight to accreditation staff to ensure customer correspondence is conducted in a timely and appropriate manner.
    • Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts.
    • Hold departmental meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between department personnel.
    • Adhere to established strategic plans and quality objectives within department and ensure accountability of department staff in following plans and objectives.
    • Identify training or educational needs within Accreditation and prepare materials to address specific issues.
    • Recommend policies and work instructions for areas of responsibility that support the accreditation process.
    • Monitor departmental resources and make recommendations when additional resources are required.
    • Conduct evaluations of departmental personnel on an annual basis and as needed.
    • Approve PTO for staff.
    • Review and approve applicable Surveyor expense reports.
    • Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested.
    • Comply with ACHC’s Quality Management System (QMS), established policies and work instructions, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

     

    Job requirements:

    • 5 + years of relevant work experience in a business setting, preferably with prior supervisory experience.
    • Prior familiarity with health care Accreditation strongly desired, with relevant work experience in evaluation and quality monitoring through licensure and/or Accreditation also preferred.
    • Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
    • Proven ability to show flexibility in problem-solving is critical, along with the patience and empathy needed to build customer loyalty.
    • Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
    • Strong oral and written communication skills a must, as are attention to detail and organizational skills.

     

    This position has 10% bonus potential on top of base salary and is office-based in Cary, NC.

    To be considered, qualified candidates should reply with a resume and also include desired salary expectations: employment@achc.org

     

    At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

     

    Accreditation Commission for Health Care is an Equal Opportunity Employer.

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