Careers at ACHC

Are you Awesome?

At ACHC we hire only the best. As a nonprofit company with a rapidly growing customer base, our philosophy is innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.

 

Available Opportunities:

  • Customer Quality Specialist

    Posted: August 13, 2019
    Location: Cary, NC

    Are you a caring and patient individual who is driven by providing the best possible customer experience?  ACHC’s Quality team is looking for a Customer Quality Specialist to help measure and promote customer satisfaction.  This person is responsible for obtaining customer and consumer feedback utilizing various methods, and working with management to facilitate and document all feedback and resolutions.  This Specialist will participate in complaint investigations and should exhibit diligence in the escalation of issues.  Success in this role requires excellent listening skills, effective time management, and exceptional attention to detail in reporting.  The ideal candidate will also possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects, helping us to maximize our customer loyalty and retention.

     

    responsibilities include:

    • Obtains customer satisfaction feedback through telephone calls, emailed surveys or other customary methods.  Monitors database reminders or other methods to prompt initiation of satisfaction surveys.
    • Initiates escalation of all customer satisfaction feedback which meets the criteria described in the Customer Satisfaction Escalation Process.  Monitors activities to ensure that resolution is reached.
    • Obtains information and processes complaints by consumers against ACHC’s accredited organizations, as well as complaints against ACHC by its customers. Follows HIPAA guidelines to ensure privacy of any sensitive information.
    • Participates in projects/activities as requested involving quality and compliance with applicable ISO requirements.
    • Conducts research, upon request, to obtain competitive, comparative and other relevant data and information in support of ISO and other quality-related initiatives.
    • Coordinates with the Senior Customer Quality Specialist to ensure coverage of the customer satisfaction, escalation, customer and accredited organization complaint processes as necessary.
    • Performs back-up functions for Senior Customer Quality Specialist, as well as other Quality staff, upon request.
    • Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

     

    Skill and experience needed:

    • Minimum two-year Associates Degree (Bachelors preferred) in a related field with a minimum3 years of relevant work experience in a business setting; or a high school education with a minimum of five years of relevant work experience in a business setting.
    • Prior customer service experience required; strong interpersonal skills with proven ability to manage difficult customer situations while remaining pleasant and professional at all times.
    • Experience working with and developing customer surveys is preferred.
    • Highly organized and detail oriented, with excellent communication and proofreading skills.
    • Exceptional listening and facilitation skills a must.
    • Proficiency in Microsoft Office applications with familiarity in the use of databases.

    This position is office-based and is located in Cary, NC. Please send cover letter and resume, along with salary requirements to employment@achc.org. Resumes submitted without desired salary information will not be considered.

  • Director/Vice President, Finance & Operations

    Posted: July 30, 2019
    Location: Cary, NC

    Are you an energetic and dynamic trailblazer looking to thrive in a fast-paced, growing organization? The Director/Vice President, Finance & Operations will be responsible for the creation and development of financial management, resource, and technology strategies for ACHC and its subsidiaries, and will also contribute to the attainment of the organization’s overarching objectives. Reporting directly to our President & CEO, this seasoned advisor will serve as an integral member of our Leadership Team and should be a critical thought partner who champions our values of collaboration, optimism, innovation, and excellence. A track record of building and maintaining positive working relationships both internally and externally is a must for success in this role!

     

    In addition to the strategic components, the Director/VP will be responsible for the development, implementation and maintenance of more sophisticated technology solutions (technology roadmap) to support further growth, with primary focus being on security and operational efficiencies. S/he will oversee and seek improvements both in the Finance and general operational realms--including Human Resources, IT, and Facilities.  A combination of creativity and ambition alongside a strong track record of problem-solving and change management will be critical in this exciting, opportunity.

     

    responsibilities include:

    Strategy, Vision and Leadership

    • Advise the CEO and other key members of leadership on financial planning, budgeting, cash flow, investments and policy matters
    • Serve as the management liaison to the Finance Committee of the Board of Commissioners; effectively communicate and present critical financial matters at select Committee and Board meetings
    • Contribute to the development of ACHC’s strategic goals & objectives as well as the overall management of the organization and its subsidiaries
    • Represent the organization externally, as necessary, particularly in banking, insurance and contract negotiations

    Finance

    • Oversee, direct and organize the work and the professional development of staff
    • Ensure the existence of an appropriate environment of internal controls and accounting procedures
    • Ensure compliance with contractual obligations and all government or other regulations
    • Plan, coordinate and execute the annual budget process
    • Provide analytical support to the leadership and management teams

    Operations

    • Monitor worldwide travel issues and ensure that appropriate policies and procedures are in place to protect traveling staff
    • Oversee, monitor and direct the activities of IT services (internal and outsourced)
    • Oversee, monitor and direct all Facilities related activities
    • Safeguard the assets of the organization through policies and procedures related to fiscal responsibility, office management, security, etc.

    Human Resources

    • Oversee, direct and organize the work and professional development of staff
    • Develop and implement resources strategies to ensure organization is staffed appropriately to accomplish organization strategic objectives
    • Ensure all appropriate policies and procedures are in place for the safeguard of employees and the organization
    • Ensure compliance with all regulations (state and federal) that pertain to the labor force and work environment

     

    Skill and experience needed:

    • B.S. degree in Accounting or Business Administration required, and must be active Certified Public Accountant.
    • Minimum of 15 years of experience in related field with progressive responsibilities, along with 5+ years of experience in a senior management role.
    • Comprehensive knowledge of Generally Accepted Accounting Principles (GAAP), finance, budgeting, cost control principles and state/federal financial regulations.
    • Proven ability to effectively support and participate in Board of Directors activities, ensuring timely, accurate, and insightful information and reports.
    • Superior organizational skills with meticulous attention to detail and the ability to deal with constantly changing requirements and priorities.
    • Exceptional verbal and written communication skills, including strong interpersonal skills and the ability to communicate with all levels of staff and clients.
    • Proficiency with accounting software and advanced MS Excel skills.

    This position is office-based and is located in Cary, NC. Please send cover letter and resume, along with salary requirements to employment@achc.org. Resumes submitted without desired salary information will not be considered.

     

  • Account Advisor

    Posted: January 14, 2019
    Location: Cary, NC

    ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

     

    responsibilities include:

    • Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs
    • Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions
    • Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers
    • Reads and understands all program standards and accreditation policies and procedures
    • Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes
    • Revises policies and control documents, as assigned

     

    Job Requirements:

    • Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting
    • Prior Customer Service experience required, with proven success in building and maintaining positive working relationships
    • Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications
    • Strong oral and written communication skills a must, as are attention to detail and organizational skills.

     

    Salary:

    • $36,000 per year + 5% bonus potential (non-negotiable)

     

    This position is office-based and is located in Cary, NC. Please send cover letter and resume to employment@achc.org.

     

  • Home Health & Hospice Contract Surveyors

    Posted: Ongoing
    Location: Remote

    ACHC is currently recruiting  contract Home Health & Hospice Surveyors. Qualified candidates must have worked in both the home health and the hospice industries.

     

    Job Requirements:

    • Registered Nurse with a BSN Degree (Master’s preferred)
    • Minimum of 5 years home health and hospice experience and 3 years management experience preferred
    • Minimum of 3 years experience preparing a home health or hospice agency for accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
    • Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
    • Ability to travel frequently via car and plane

     

    In order to be considered, please send your resume along with a cover letter that states your desired pay range to  employment@achc.org. Resumes submitted without pay range  will not be considered.

     

CMS Deeming Authority For: Home Health, Hospice, Renal Dialysis & DMEPOS  |  Certified to ISO 9001:2015

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customerservice@achc.org  |  Toll-Free: (855) 937-2242 |  Fax: (919) 785-3011  |  Terms & Conditions
139 Weston Oaks Ct.  |  Cary, NC 27513