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Careers at ACHC
Are You Awesome?
At ACHC, we hire only the best. As a nonprofit company with a rapidly growing customer base, we follow a philosophy of innovation, honesty, and, quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid medical, dental, and vision benefits for employees. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.
Responsibilities include:
- Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
- Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
- Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
- Reads and understands all program standards and accreditation policies and procedures.
- Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
- Revises policies and control documents, as assigned.
Job Requirements:
- Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
- Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
- Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
- Strong oral and written communication skills a must, as are attention to detail and organizational skills.
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.
At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Location: Remote – Can be located anywhere nationwide, but must be willing and able to travel to all states and U.S. territories.
ACHC is currently looking for qualified Physician or Surgeon candidates with experience in the Ambulatory Surgery Center (ASC) industry to join our team as contract surveyors to conduct healthcare accreditation surveys.
JOB REQUIREMENTS:
- Physician or Surgeon
- Five years of progressive supervisory or leadership experience in ASC, Office-based Surgical (OBS), or Orthopedic or Lithotripsy outpatient services that includes experience with successfully becoming accredited.
- Experience in interpreting Medicare Conditions for Coverage and/or state licensure rules.
- Proficiency in Microsoft Office applications and in use of database and other office system programs.
- Strong oral and written communication skills and presentation skills.
- Excellent Customer Service skills a must, inside and outside the company.
- Ability to successfully and effectively work both independently and on a team.
- Ability to travel frequently via car and plane
In order to be considered, please send your resume to [email protected].
At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.
ACHC is currently looking for a highly organized self-starter to join our Quality team. The Document Control Specialist is responsible for the overall management, maintenance, and processing of all controlled company documents. The detail-oriented ideal candidate should excel in time management and troubleshooting, thus ensuring accuracy, standardization, functionality, and compliance with internal standards. S/he will interact with both Managers and Staff company-wide and should also possess a positive and flexible outlook which fosters excellent and productive communication.
RESPONSIBILITIES AND DUTIES:
- Manage ACHC controlled document process
- Ensure consistency and standardization of all documents
- Assist management staff with the creation and implementation of forms and related processes
- Educate and provide continuous support to improve the accuracy and efficiency of the document management process
- Manage the document process in SharePoint, including administration of workflows related to creating, revising, and obsoleting documents
- Standardize document management ensuring accuracy, quality, and integrity
- Lead projects related to major updates/changes that impact documents and provide status updates as requested
- Provide expertise in Microsoft Office and Adobe products to create professional looking templates, form-fill documents, and design automated forms by collaborating with the Marketing Department as needed
- Work with IT to determine requirements for automated documents and facilitate the implementation and testing of such documents
- Implement and manage a periodic review process for organizational documents
- Compile monthly metrics pertaining to number of documents processed, cycle times, error rates, and other pertinent data as functionality becomes available, shares findings and develops teaching plans and action plans
- Lead projects associated with continuous improvement of the document management process
- Conduct Quality Departments audits as assigned
- Conduct administrative, quality and/or other tasks as assigned to meet organizational needs
QUALIFICATIONS AND SKILLS:
- Associate’s degree required, with 1-3 years previous experience in Doc Control/ Quality Assurance strongly preferred
- Microsoft Office Certification preferred
- Working knowledge of the Document Control function or background in Quality Assurance/Performance Improvement a must
- Advanced working knowledge of Microsoft Word, Excel, and Adobe Pro; experience using SharePoint or similar database software is critical
- Proven success in previous experience with functions requiring attention to detail, self-direction, and the ability to independently troubleshoot/problem-solve
- Ability to prioritize and manage time well while juggling multiple tasks, also effectively tracking a variety of updates and deadlines
- Must have exceptional interpersonal communication and writing skills, with comfortability in interactions with all company levels and functions
This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus. To be considered, qualified candidates should reply with a resume and also include desired salary expectations to [email protected].
At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required
ACHC is currently recruiting Home Health and Hospice Surveyors to conduct Accreditation-related surveys. Qualified candidates must have worked in either the Home Health or Hospice industries, preferably with experience in both areas.
JOB REQUIREMENTS:
- Currently licensed Registered Nurse, prefer Masters prepared.
- Minimum of 5 years’ home health and hospice experience; management experience preferred
- Minimum of 3 years’ experience preparing a home health or hospice agency for Accreditation or state surveys and extensive knowledge of Medicare Conditions of Participation (CoPs)
- Excellent verbal and written communication skills and the ability to collaborate with staff and other Surveyors
- Ability to travel frequently via car and plane
In order to be considered, please send your resume along with your desired compensation to [email protected].
At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Are you an employee-champion whose mission is to provide the best possible work experience?
At ACHC, we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we’d love to have you join our team.
We are currently seeking a Human Resources Manager to manage the HR team’s daily operations and assist in the creation and implementation of initiatives and objectives that support the success of our dynamic high-performance organization. This key business partner to others company-wide will promote an inclusive environment where employees feel heard, respected, and have a sense of belonging due to shared achievements and alignment with ACHC’s values.
If you enjoy shaping culture and driving continuous improvement, this is the HR role for you!
Working closely with HR leadership, key focus areas will include:
- Direct management of HR staff members – staffing, training, performance management, and professional development
- Regular mentoring and coaching to foster professional and personal growth among all ACHC managers and employees
- Recruiting and Onboarding
- Employee Relations and Engagement
- Benefits Administration and Wellness
- Performance Management
- Policy creation, implementation, and interpretation
- Compliance and Reporting, with excellence and efficiency in record-keeping
- Collaboration on HR special projects
REQUIREMENTS:
- Bachelor’s degree in Human Resources or related field, plus 10 or more years of HR administration and management experience
- PHR/SPHR or SHRM CP/SCP certification preferred
- Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners
- Exceptional interpersonal, oral/written communication, and presentation skills with a polished and professional presence
- Solid working knowledge of employment law and other compliance regulations
- Seasoned change-champion who leads by example in celebrating diversity and in authentically exhibiting flexibility, integrity, and accountability
- Authenticity is critical, as is a creative approach to problem-solving
- Proven ability to influence and motivate leaders and team members company-wide, while also swiftly resolving issues related to performance and discipline
- Proficient in Microsoft Office applications
This position is located in Cary, NC, with a hybrid policy that allows for a mix of in-office time along with some remote working. Compensation includes base salary + annual bonus.
You will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility is coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient. ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Are you highly organized with a collaborative mindset and exceptional attention to detail? Our ACHCU team is currently recruiting a Senior Event Management, Education & Training Coordinator (Senior Education & Training Coordinator) to provide support in the development and maintenance of all aspects of ACHCU educational offerings and products. Additionally, this person will have responsibility for event management and associated technical writing/editing.
The ideal candidate will share ACHC’s passion for continuous learning, and will possess the ability to maintain a calm and pleasant demeanor while juggling multiple tasks and priorities simultaneously. Working closely with our Marketing and Communications teams, seasoned experience with external vendor coordination on a large scale is also a must to ensure both internal and external attendees of all ACHCU offerings have the best possible experience.
Responsibilities and Duties:
- Lead in the planning, organization and execution of ACHCU Academy, and other educational programs and related services; i.e. workshops, consultant trainings, etc.
- Manage all ACHCU educational products; Workbooks, Readiness packets, Policy and Procedure Manuals, Virtual Workshops, etc.
- Develop educational content and work with ACHCU team to review completed work.
- Coordinate with marketing on the upkeep and development of ACHCU offerings and products.
- Participate in projects/activities as requested involving Marketing, Sales and Business Development.
- Review and update existing material to ensure accuracy, including HealthTrainU content.
- Assist HealthTrainU Product Manager in the daily operations. including customer inquiries, phone calls and emails. Provide backup assistance when Product Manager is out of office on tasks.
- Conduct internet searches, send correspondence and email inquiries and make calls to organizations to obtain information around educational offerings; e.g. CE research.
- Research new course offerings for ACHCU, and handle contracts with education experts in developing course content.
- Manage education library to keep updated on all education resources, dates of revisions, expiration dates, etc.
- Attend all required ACHC events as assigned.
- Provide support to the ACHCU Customer Support Representative in responding to requests for information from ACHC customers and potential customers.
- Run weekly, monthly, and quarterly reports, as requested.
- Revise policies and work instructions and controlled documents, as assigned.
Job Qualifications and Skills:
- Minimum two-year Associate Degree (Bachelor’s preferred) in a business-related field with at least 5 years of relevant work experience in a business setting, or a high school education with a minimum of 7 years of relevant work experience in a business setting.
- 5+ years of Sales, Marketing, Event Planning, or Public Relations experience in a commercial business environment.
- Experience negotiating contracts with hotels, caterers, and other vendors for large scale events.
- Proficiency in conducting virtual events through Go to Webinar and Microsoft Teams.
- Proficiency in all Microsoft Office applications (PowerPoint, Excel required).
- Experience setting up events and/or utilizing *Cvent or other software event platforms (Cvent preferred).
- Strong oral and written communication skills, with proven favorable customer relations and customer service skills and experience.
- Ability to work effectively in an independent and multi-task environment.
- Stellar organizational skills that compliment a tremendous attention to details.
This position is office-based at our Cary, NC headquarters with hybrid Remote working privileges. Compensation includes base salary + quarterly bonus eligibility.
In order to be considered, please send your resume along with your desired compensation to [email protected].
You will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility is coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient. ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Location: Remote – Can be located anywhere nationwide, but willingness to travel anywhere in the US is required
ACHC is currently recruiting a personable and detail-oriented Standards Interpretation Specialist to perform the associated duties which support and accomplish the accreditation process for the Acute Care Hospital (ACH), Critical Access Hospital (CAH), and associated Certification programs which are part of our Acute Care Services division.
This person will be responsible for providing interpretation of ACHC standards with special emphasis on standards issued related to specific settings, professional disciplines, or accreditation and certification programs. This person will also be educating surveyors and customers alike on the accreditation services and associated standards of ACHC, as well as participating in the development and revision of standards and survey processes.
The ideal candidate will possess a passion for quality and promoting improvement, along with the ability to think outside the box to do so. S/he should also exhibit exceptional communication skills with a positive demeanor that contributes to favorable and meaningful interactions with a variety of key stakeholders.
Responsibilities:
- • Review Summary of Findings (SOF) documentation submitted by Surveyors, ensuring accuracy.
• Complete the review of the survey findings and deficiency report.
• Participate as an active member of the Accreditation Review Committee.
• Review Plans of Correction (POCs) submitted by providers for accuracy and completeness.
• Complete and submit post-accreditation paperwork.
• Review Evidence as submitted by providers for accuracy and completeness.
• Document all reviews per ACHC protocols.
• Educate providers as needed to ensure POCs and Evidence comprehensively addresses deficiencies.
• Provide ACH and CAH standards interpretation for customers and accreditation department staff.
• Conduct ACH and CAH surveys, including complaint and focus surveys ensuring compliance with ACHC Standards for Accreditation if needed.
• Provide support to the ACH, CAH, and Certification programs for daily operational processes.
• Review and recommend changes to department policies and work instructions to maintain the Quality Management System (QMS) and the integrity of departmental processes.
• Participates in the development and revision of standards and survey processes to ensure continuous compliance with applicable regulations and other national standards.
• Prepares materials and delivers presentations for training and educational programs.
• Participates in the development and review of articles for various publications.
• Participates in the development and revision of standards and survey processes to ensure continuous compliance with CMS regulations and other national standards.
• Maintains customer relationships for assisting accredited organizations in achieving and maintaining compliance with ACHC standards.
Job Requirements:
- • Registered Nurse and BSN required; MSN or Master’s degree in Health Care or related field strongly preferred.
• Minimum 5 years’ experience working in a clinical role in a Hospital, preferably with progressive supervisory or leadership experience.
• Working knowledge of regulatory guidelines, including Medicare and State licensing requirements.
• Critical thinking skills required to analyze and interpret data and report findings.
• Excellent Customer Service skills a must, inside and outside the company, with proven ability to effectively interact with individuals at all levels in the health care hierarchy.
• Ability to successfully function in a fast-paced environment, both independently and on a team. - Must be willing/able to travel up to 50%.
Compensation includes base salary + quarterly bonus eligibility.
Qualified candidates who meet the above requirements should send a resume and salary expectations to [email protected].
You will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility is coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient. ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best possible service experience.
Accreditation Commission for Health Care is an Equal Opportunity Employer.
Accreditation Commission for Health Care, Inc.