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ACHC Complaints Policy

ACHC will document and investigate all complaints received against our currently accredited organizations or against ACHC. Complaints may be submitted to ACHC via mail, phone, email, fax, or online. ACHC regards all complaints as confidential and it is our policy to protect your name. However, it may become necessary to reveal your identity in order to validate your complaint.

For more information on ACHC’s complaint process, please contact ACHC’s Complaints Department at (855) 937-2242.


ACHC Office Hours:

8 a.m. to 5 p.m. ET Monday to Friday

ACHC observes the following holidays:

New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day

Corporate ACHC Headquarters:

Accreditation Commission for Health Care
139 Weston Oaks Ct., Cary, NC 27513
Toll-Free: (855) 937-2242
Local: (919) 785-1214
Fax: (919) 785-3011